Frequently Asked Questions

can i select a different fabric?

Yes! Within reason. Everything is made to order so the beauty is that we can work with you to make sure you get what you want. Most of our fabrics work for all our designs. If you want one of our fabric in a different colourway that isn’t shown - that can be arranged. In some cases we can with with your own fabric.

Please note there may be additional charges for any changes made to the fabric or trims.

Email us: order@jonesandfountaine.co.uk

Where do you source your fabric and trims?

Most are from a UK based company who specialise in linens, cottons and organic fabrics. Our printed fabric is made to order, so we only ever have what we need in stock. It takes about two weeks to get to us.

Can i change the size of the frames?

Yes! Within reason. We can order custom sizes of our frames - there are some size restrictions. They are made in the UK and we order what we need.

Please note any custom frames will have added charges and a minimum addition 3 weeks added to the lead time.

Email us: order@jonesandfountaine.co.uk

What is your lead time?

2-4 weeks. This can fluctuate but we aim to have your shade complete and ready to send out to you within this time frame.

What lightbulb should i use?

LED only please. The rest is dependent on what your requre for your space.

Help! Care Guides?

A lint roller is your friend. Please do not submerge in water or spot clean with chemicals - the silk will stain and the fabric can shrink, expand and generally behave in a way that it wasn’t expecting to, causing damage to your shade that cannot be fixed. A lint roller will gently remove any dust that has settled.

how do you pronounce ‘Fountaine’?

Fon-taine.